Technical Support Specialist

2 days ago


Pompano Beach, Florida, United States Express Employment Professionals Staffing Agency Fort Lauderdale Broward Full time
Job SummaryOur client, a fast-paced wholesale distributor servicing the marine industry, is seeking a skilled Technical Help Desk Specialist to provide technical assistance to computer system users. The ideal candidate will have excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills. The role involves answering user inquiries, maintaining records, and providing technical support and guidance. If you have a strong background in computer hardware and software, and excellent communication skills, we encourage you to apply for this exciting opportunity.Key Responsibilities
  • Provide technical assistance to computer system users via phone, email, or in-person
  • Maintain accurate records of daily data communication transactions, problems, and remedial actions taken
  • Conduct computer diagnostics to investigate and resolve problems or provide technical support and guidance
  • Develop and maintain knowledge of computer hardware and software to provide effective support
Requirements
  • Associates degree in computer-related field or equivalent training
  • 5-7 years of experience in technical support or related field
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and customer service skills
  • Ability to work independently and manage time effectively
What We Offer

$26/hour

Opportunity to work with a fast-paced wholesale distributor servicing the marine industry



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