Key Accounts Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Key Accounts Coordinator to join our team at SERVPRO. As a Key Accounts Coordinator, you will work closely with our Key Accounts Managers to implement, strengthen, and grow Key Accounts programs through high-level client contact activity, project management, and customer service.
Key Responsibilities
- Provide exceptional customer service and support to both internal and external clients.
- Work with Key Accounts Managers to draft and monitor contract/bulletin and implementation plans for each key account.
- Maintain, grow, and strengthen Key Accounts Programs.
- Assist with special projects related to Key Accounts, ensuring timely completion to meet client needs.
- Resolve customer service and payment issues to completion.
- Maintain accurate records of account and contact information.
- Support events and provide backup call center agent services as needed.
Requirements
- Ability to read, write, and speak English to communicate effectively with employees, customers, and suppliers.
- Inside sales/business development and/or customer service experience.
- Property insurance experience is a plus.
- Proficient in Microsoft Word and PowerPoint.
- Knowledge of Outlook, Excel, and CRM software is a plus.
- Strong customer service and communication skills.
- Business management, marketing, or related degree.
About SERVPRO
SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard, and pathogen remediation. We strive to cultivate a professional community that respects and celebrates individuality and collaboration.
SERVPRO is an equal opportunity employer.
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