Event Ticketing Coordinator

2 weeks ago


Wichita, Kansas, United States ASM Global Full time

POSITION SUMMARY:

Provide assistance to patrons with ticket transactions both via telephone and in-person.

KEY RESPONSIBILITIES:

  • Respond to inquiries regarding pricing, seating arrangements, and event details with professionalism and efficiency.
  • Process payments as per established protocols and ensure accurate distribution of tickets.
  • Maintain a precise daily record of cash transactions and tickets issued.
  • Manage ticket requests at the will-call counter following standard operating procedures.
  • Open and close the ticketing window as necessary.
  • Regular attendance is crucial for this role.
  • Must successfully complete a background and credit check.
  • This position requires availability to work across all ASM Global venues.
  • Perform additional tasks as assigned.

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Demonstrated positive demeanor and professional appearance.
  • Strong interpersonal communication abilities.
  • Proficient in problem-solving and conflict resolution.
  • Experience in Box Office or Guest Services (preferably 18 months).

SKILLS AND ABILITIES:

  • Handle cash responsibly and provide accurate change.
  • Follow instructions and complete tasks effectively.
  • Perform basic computer operations within ticketing software.
  • Organize and accurately enter customer information.
  • Exhibit proper phone etiquette when interacting with guests.
  • Work independently as well as collaboratively with minimal supervision.
  • Proficient in English communication.
  • Execute other related duties as required.

OTHER REQUIREMENTS:

Must be flexible with working hours, including evenings, weekends, and holidays.

To succeed in this role, individuals must effectively perform all essential duties. The qualifications listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

PHYSICAL DEMANDS:

This role involves walking, navigating stairs, standing, bending, and may require lifting items up to 30 lbs. Employees will frequently use their hands to handle and count currency. The ability to climb stairs and walk considerable distances to access seating areas is necessary. Clear communication using a two-way radio is essential. Specific vision capabilities required include close vision. This position may involve fast-paced interactions with large groups.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.


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