Service Coordinator

7 days ago


Linthicum Heights, Maryland, United States Johnson Controls Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for scheduling and optimizing service work, ensuring customer commitments are met, and providing exceptional customer service.

Key Responsibilities
  • Schedule and optimize service work to meet customer commitments
  • Perform customer service/dispatching and administrative duties, including receiving, screening, recording, prioritizing, assigning, and closing customer requests
  • Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing
  • Field customer complaints and attempt to resolve, involving supervisor when necessary
  • Validate and perform invoicing transactions for inspection calls in Oracle-based computer systems daily
  • Provide administrative support in the service operational areas
Requirements
  • 3-5 years of work experience in customer service/dispatching and administrative roles
  • Excellent communication skills
  • Strong MS Excel user
  • Experience with Oracle-based computer systems a plus
  • Prior experience with accounts receivables
  • Prominent level of organization
What We Offer
  • Competitive starting pay
  • Paid training
  • Global advancement opportunities
  • Company vehicle (as applicable)
  • Referral bonuses
  • Comprehensive benefits
  • Medical/dental/vision insurance
  • Health savings account (HSA)
  • Life insurance
  • 401(k) savings plan with company match
  • Short-term and long-term disability
  • Employee assistance program
  • Wellness program

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.


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