HVAC Service Coordinator

7 days ago


Capitol Heights, Maryland, United States Johnson Controls Full time
About the Role

We are seeking a highly skilled HVAC Service Coordinator to join our team. As a key member of our service operations team, you will play a critical role in ensuring the timely completion of preventative maintenance and aligning with monthly forecasting goals.

Key Responsibilities
  • Receive and schedule customer calls for service, managing the schedule of assigned technicians and mechanics.
  • Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
  • Communicate the action plan and services to be provided directly to the customer, ensuring work has been performed to the customer's expectations.
  • Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Strong interpersonal skills to effectively communicate with both internal and external clients.
  • Able to prioritize work activities based upon financial impact to desired business goals.
What We Offer
  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program


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