Healthcare Support Specialist

2 weeks ago

Los Angeles, California, United States Modern Women's Institute Full time
Job Overview

About Us:

We are a distinguished concierge healthcare and gynecology facility dedicated to delivering personalized care. Our focus on maintaining a limited patient roster allows us to provide an exceptional and tailored healthcare experience. Our team comprises esteemed professionals in women's health, and we are in search of a skilled healthcare support specialist to collaborate with our medical team in providing outstanding service to our patients.

Position Summary:

As a Healthcare Support Specialist, you will be integral to our innovative clinic that merges primary care, gynecology, and longevity services. Operating as a concierge practice, we prioritize quality over quantity, ensuring each patient receives comprehensive attention. Your role will involve enhancing the patient experience while working closely with our esteemed physicians and healthcare staff.

We value strong organizational and communication abilities, alongside exceptional interpersonal skills when interacting with patients. Our commitment to excellence drives us to deliver superior medical care and an unparalleled patient experience. We seek a candidate who shares our dedication to this elevated standard of care.

Key Responsibilities:

  • Phlebotomy: Proven experience in blood draw procedures is essential, as you will perform multiple draws daily.
  • Diagnostics: Comfort and familiarity with diagnostic tools are required; training will be provided for various equipment used in our clinic.
  • Patient Interaction: You will warmly welcome patients and ensure they receive an exceptional care experience. Attention to detail and diligent follow-up through various communication methods are vital for patient satisfaction.
  • Clinical Support: Assist in medical procedures and examinations, including taking vital signs, conducting diagnostic tests, preparing medications as directed, documenting patient information, and occasionally serving as a medical scribe.
  • Administrative Duties: Responsibilities include scheduling appointments, managing medical records, processing payments, and handling insurance billing and verification. You may also assist with internal scheduling and coordination for our healthcare providers.

Qualifications:

  • Certification: Current Medical Assistant certification or license (e.g., CMA, RMA) is preferred.
  • Phlebotomy Skills: Demonstrated proficiency in performing phlebotomy procedures; CPT I or CPT II certification is advantageous.
  • Communication: Outstanding verbal and written communication skills, capable of interacting professionally with patients, families, and team members.
  • Attention to Detail: Strong organizational and multitasking capabilities.
  • Professionalism: Ability to manage sensitive situations with composure and maintain professionalism under pressure.
  • Experience: 4-5 years of relevant experience, preferably in women's health or concierge care environments.
  • Technical Proficiency: Familiarity with electronic medical records (EMR) and office software; advanced computer skills, particularly with Apple products.
  • Immunizations: Proof of immunity for MMR, hepatitis B, tuberculosis, and COVID-19 is required.

Compensation & Benefits:

  • Competitive Salary: $30-$40 per hour, commensurate with experience and qualifications.
  • Benefits Package: Comprehensive benefits, including health insurance and paid time off.
  • Professional Development: Opportunities for continuing education and career advancement, with the potential for growth within our organization.
  • Work Environment: A collaborative, supportive, and patient-centered workplace culture.
  • Mission: Contribute to elevating the standard of care for women while working alongside a dedicated team.

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