Account Management Representative

1 day ago


Richmond, California, United States T-Mobile Full time
About the Role

This position involves working as part of a team to provide effective resolution, proactive account management, and customer education. The ideal candidate will determine and resolve root causes to customer concerns and inquiries, identify revenue and service enhancement opportunities, and develop loyal and profitable customers.

Key Responsibilities
  • Provide timely and effective resolution of customer inquiries and concerns.
  • Build customer loyalty and value through account management and identifying additional products and services.
  • Deliver exceptional customer service using resource documentation and automated tools.


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