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Technical Account Manager

2 months ago

Santa Ana, California, United States Yardi Systems, Inc. Full time
Technical Account Manager

Are you a tech-savvy individual with a passion for delivering exceptional customer service? We're seeking a skilled Technical Account Manager to join our dynamic Residential Client Service's Team at Yardi Systems, Inc.

As a Technical Account Manager, you will be responsible for providing top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across our diverse suite of products.

You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field.

Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.

Key Responsibilities:
  • Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
  • Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
  • Serve as a subject matter expert (SME) offering valuable insights and expertise.
  • Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
  • Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.
Requirements:
  • Bachelor's degree in business, computer science, information systems or related field.
  • High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
  • Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
  • Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Preferred Qualifications:
  • Previous technical support and application troubleshooting.
  • Prior experience working with property management or real estate software.
About Us:

Yardi Systems, Inc. pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation.

We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for.