Client Account Representative
2 days ago
FSSI is seeking a highly skilled Client Account Representative to join our Client Services team in Santa Ana, CA. As a key member of our team, you will be responsible for managing client accounts, providing exceptional customer service, and ensuring seamless communication between clients and FSSI departments.
Key Responsibilities:- Manage day-to-day tasks for assigned client accounts, utilizing online tools and collaborating with operations teams in production areas.
- Communicate directly with clients at various levels, ensuring timely resolution of client needs.
- Liaise between client IT and business teams, and FSSI Development team.
- Troubleshoot basic technical issues with FSSI Operations management.
- Assist clients in understanding technical aspects of print, mailing, and online presentment specifications.
- Manage and report physical pulls of documents from print files.
- Review production reports to ensure accurate billing and pricing.
- Prepare client reports and documents using PowerPoint, Word, or Excel.
- Bachelor's degree in business, communications, or related field.
- 1-3 years of client services account management, project management, or related industry experience.
- Strong customer service philosophy and attitude.
- Effective business writing and communication skills.
- Intermediate level knowledge of Word, Excel, and PowerPoint.
- Strong interpersonal, critical thinking, problem-solving, and decision-making skills.
- Competitive pay and benefits package.
- 401(k) & Roth.
- Participation in Employee Stock Ownership Plan.
- Medical, Dental, and Vision Insurance coverage.
- Life insurance provided, and voluntary additional life insurance options.
- Paid holidays.
- Paid sick leave.
- Vacation time.
- Employee Assistance Program.
FSSI is an equal opportunity employer and welcomes applications from diverse candidates. Hiring pay range: $26.65 - $28.00 an hour. Schedule: Full-time, Hybrid (working from home 2 days a week).
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