Technical Account Manager

4 days ago

Santa Monica, California, United States Roku Full time
About the Role

We are seeking a highly motivated Technical Account Manager to join our team at Roku. As a Technical Account Manager, you will be responsible for maintaining operational excellence throughout the lifecycle of our publisher relationships, from integration to mature state.

Key Responsibilities
  • Work on new integrations across all advertising supply partners, leading project planning, operational work, and testing.
  • Monitor and define metrics to evaluate the health of our integrations with publishers working within the Roku ecosystem.
  • Use data and logs to drive decisions, insights, and optimizations.
  • Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience.
  • Build and grow trusting relationships with external and internal counterparts.
  • Troubleshoot issues and performance drops in publisher integrations by working cross-functionally with other teams in the company.
  • Identify areas for product improvement and collaborate with the Product team to bring to fruition.
  • Assist with testing and success evaluation of new features.
  • Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication.
Requirements
  • 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent.
  • Ability to communicate clearly, concisely, and effectively, both verbally and in writing, to different audiences such as product, developers, operations, and sales.
  • 1+ year Video (preferably CTV) experience.
  • Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP.
  • Experience with Ad tech and ad tech terminology.
  • Effective relationship management skills with partners.
  • Experience with SQL & Analytics Skills.
  • Experience with supply integrations (header bidding, oRTB, etc.).
  • Familiarity with reviewing technical documentation and integration specs, such as for oRTB.
  • Superset and Excel proficiency. Python, JSON/XML are a strong plus.
  • Experience in app/SDK coding, log reading, and testing in Postman.
  • Experience diagnosing and troubleshooting front-end issues and network requests.
  • Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.).
  • Experience on an OTT platform a strong plus.
What We Offer

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

About Roku

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.

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