Bilingual Customer Support Specialist

2 weeks ago

Oak Park, Michigan, United States Teleperformance USA Full time

Category :
Customer Service/Support
About Us:
Teleperformance USA is a leading provider of digital business services. We offer cutting-edge, digitally enhanced solutions to assist top brands in optimizing their operations in impactful and sustainable manners.

With a workforce exceeding 500,000 dedicated individuals proficient in over 300 languages, our extensive reach and local expertise empower us to positively influence our communities, clients, and the environment.


Advantages of Joining Teleperformance:

Comprehensive TrainingCompetitive CompensationFull Benefits Package (Medical, Dental, Vision, 401k, and more)Paid LeaveEmployee wellness and engagement initiatives

At Teleperformance, we blend advanced technology with personalized service, backed by deep industry knowledge and regional insights, to simplify, expedite, and secure people's lives.

We assist organizations in swiftly adapting to evolving demands and are committed to delivering excellence in every aspect of our work.

As a vital member of our team, you will play a crucial role in achieving this mission.

In your position, you will engage with customers, addressing inquiries and discovering creative solutions in a collaborative and dynamic environment.

Your interactions will span diverse individuals, ensuring that each day presents new challenges and opportunities.

As you progress and push your boundaries, you will uncover your potential to advance in your career.

Did you know that our Chief Client Officer began her journey at Teleperformance as an agent and rose to the highest levels of the organization? At Teleperformance, the possibilities are limitless.

Your Responsibilities:
As a Banking Customer Service Representative, your primary duty will be to devise innovative responses to a variety of inquiries, issues, and concerns.

  • Engage with customers through phone, email, chat, or other digital platforms to address their questions or concerns.
  • Calmly resolve and de-escalate issues as needed.
  • Escalate interactions when necessary and appropriate.
  • Assist with requests for support and/or potential payment processing.
  • Document all call-related information for auditing and reporting purposes.
  • Provide insights on call-related issues.
  • Upsell products or services as required.

We seek individuals who are fearless and motivated to deliver excellence in all aspects of their work.

Qualifications:
Bilingual in English and SpanishHigh School Diploma or equivalentIT/Network certifications or degrees preferred18 years of age or olderDemonstrated experience in a call center environmentTyping speed of 25 WPMProficient in PC operation and navigationBasic network troubleshooting skillsAbility to establish home Wi-Fi networksAbility to configure routers or switchesCore proficiency with laptop or desktop computersAbility to work independentlyExcellent verbal and written communication skillsAbility to thrive in a fast-paced and constantly evolving environmentAbility to maintain composure and objectivityStrong listening skills

Be Part of Our Teleperformance Family:
Our mission is to foster an environment where employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day.

We believe that happy and healthy employees are more productive, creative, and engaged. We are dedicated to providing a workplace that promotes happiness and a healthy work-life balance.

Furthermore, we recognize that to be our best selves, we must be surrounded by positive, supportive, and challenging individuals.

We are committed to cultivating a culture of inclusion and diversity, where everyone feels welcome and appreciated. Teleperformance is an Equal Opportunity Employer.

  • Bilingual Customer Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States Teleperformance USA Full time

    Category: Customer Service/SupportAbout Teleperformance: Teleperformance is a leading global provider of digital business services. We offer advanced, digitally powered solutions that assist top brands in optimizing their operations in meaningful and sustainable ways.With a workforce exceeding 500,000 dedicated individuals proficient in over 300 languages,...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout Us: Teleperformance USA is a leading provider of digital business services, committed to delivering advanced, technology-driven solutions that empower the world's top brands to enhance their operations in impactful and sustainable ways.With a workforce exceeding 500,000 dedicated professionals fluent in over 300...

  • Customer Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States Platemakrs LLC Full time

    Job OverviewWe are looking for a Customer Support Specialist / Shipping Coordinator to enhance our customer engagement and logistics operations. This role involves assisting clients by delivering detailed product and service insights while addressing any technical challenges they may encounter.Key Responsibilities:Managing incoming phone callsEngaging with...

  • Business Development and Customer Support Specialist

    4 days ago

    Royal Oak, Michigan, United States Spectrum Ventures Full time

    About Spectrum VenturesSpectrum Ventures is a dynamic and innovative company that specializes in the design, production, and distribution of medical devices and environmental solutions. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking a highly skilled and motivated individual to join our team as a Sales and Customer...

  • Logistics Customer Support Specialist

    2 weeks ago

    Royal Oak, Michigan, United States RPM Full time

    Job OverviewLogistics Customer Support Specialist: VehicleRPM is a global, non-asset-based logistics and supply chain solutions provider. Our mission is to deliver tailored solutions that address the complexities of modern supply chains. As one of the rapidly expanding logistics firms in North America, RPM manages thousands of shipments monthly through a...

  • Client Relations Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States JobFairGiant Full time

    Job Type: Full-TimeSalary: $35,000 - $50,000 per year, based on experienceAbout the Role: Are you passionate about delivering exceptional service to clients? JobFairGiant is looking for a dedicated Client Relations Support Specialist to enhance our team. In this position, you will serve as the primary contact for our business clientele, ensuring their needs...

  • Personal Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States ExpertCare Full time

    Job OverviewExpertCare is seeking dedicated and empathetic Personal Support Specialists to provide individualized assistance to children and young adults with unique needs. While prior experience is not mandatory, a commitment to reliability and a genuine desire to assist others are essential qualities for success in this role.Key Responsibilities:Offer...

  • Personal Support Specialist

    1 week ago

    Oak Park, Michigan, United States ExpertCare Full time

    Job OverviewExpertCare is seeking dedicated and empathetic Personal Support Specialists to provide individualized assistance to children and young adults with special needs in the metro Detroit area. While prior experience is not mandatory, a strong sense of reliability and a genuine desire to assist others are essential qualities for success in this...

  • Diagnostic Imaging Specialist

    3 days ago

    Royal Oak, Michigan, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Key...

  • Client Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout Teleperformance: Teleperformance is a leading global provider of digital business services. We offer cutting-edge, digitally-driven solutions to assist the world's premier brands in optimizing their operations in impactful and sustainable manners.With a workforce exceeding 500,000 dedicated individuals fluent in over...

  • Client Support Specialist

    2 weeks ago

    Oak Park, Michigan, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout Teleperformance: Teleperformance is a leading global provider of digital business services. We offer cutting-edge, digitally enhanced business solutions that assist the world's premier brands in optimizing their operations in meaningful and sustainable manners.With a workforce exceeding 500,000 dedicated and...

  • Diagnostic Imaging Specialist

    3 days ago

    Royal Oak, Michigan, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Key...

  • Clinical Support Specialist

    2 weeks ago

    Royal Oak, Michigan, United States Corewell Health Full time

    Position OverviewUnder the guidance of management and physician leadership, the Clinical Support Specialist plays a vital role in facilitating clinical operations. This includes, but is not limited to, ensuring optimal patient flow by assisting in the delivery of primary and preventive healthcare services, executing technical procedures, and adhering to lab...

  • Customer Support Specialist

    2 weeks ago

    Comstock Park, Michigan, United States Mister Sparky of Grand Rapids, MI Full time

    Job OverviewBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePosition SummaryA Client Care Representative at Mister Sparky plays a crucial role in ensuring customer satisfaction through effective communication and support. This position involves managing incoming client calls and overseeing the scheduling and dispatching...

  • Diagnostic Imaging Specialist

    7 days ago

    Royal Oak, Michigan, United States HealthCare Support Full time

    Job SummaryHealthCare Support is seeking a skilled Travel Imaging Technologist to join their team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images.Key ResponsibilitiesOperate CT scanners and other imaging equipment to produce diagnostic imagesPosition patients for optimal...

  • Accounts Receivable Specialist

    5 days ago

    Oak Park, Michigan, United States Midland Tool & Supply Full time

    Job DescriptionMidland Tool & Supply is a leading provider of industrial services and supplies, serving a diverse range of customers across the globe.Job Summary: We are seeking a highly skilled and detail-oriented Accounts Receivable Specialist to join our finance team. As an Accounts Receivable Specialist, you will play a critical role in ensuring the...

  • Continuous Improvement Specialist

    1 week ago

    Oak Park, Michigan, United States Vaco Full time

    Position Overview:Vaco is seeking a Continuous Improvement Specialist to enhance operational efficiency.Objective:Utilize industrial engineering techniques to create and implement streamlined systems that effectively combine labor, machinery, materials, information, and energy. The primary aim is to reduce waste throughout the manufacturing process while...

  • Automotive Cleaning Specialist

    2 weeks ago

    Oak Park, Michigan, United States Gasventure 1 LLC Full time

    Automotive Cleaning Specialist Position at Gasventure 1 LLCGasventure 1 LLC is looking for an automotive cleaning specialist to enhance our operations. In this role, you will be responsible for assisting patrons at the automated payment stations, directing vehicles through the washing area, ensuring compliance with safety protocols, and starting the car wash...

  • Executive Support Specialist

    6 days ago

    Oak Park, Michigan, United States Jobot Full time

    About the RoleThis is an exciting opportunity to join a dynamic team as an Executive Assistant to the CEO. The ideal candidate will bring a wealth of administrative experience, coupled with meticulous attention to detail and superior multitasking abilities.Key ResponsibilitiesManage the CEO's calendar, including scheduling appointments, meetings, and travel...

  • Janitorial Specialist

    5 days ago

    Oak Park, Michigan, United States McDonald's Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Janitorial Specialist to join our team at McDonald's. As a Janitorial Specialist, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our customers and employees.Key Responsibilities:Filter oil fryers daily to...