Customer Support Specialist

2 weeks ago


Comstock Park, Michigan, United States Mister Sparky of Grand Rapids, MI Full time
Job Overview

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Position Summary
A Client Care Representative at Mister Sparky plays a crucial role in ensuring customer satisfaction through effective communication and support. This position involves managing incoming client calls and overseeing the scheduling and dispatching of service appointments. The representative will report directly to the Call Center Manager.


Key Responsibilities

  • Respond to incoming client calls, understanding that this interaction shapes the client's perception of the company.
  • Maintain excellent communication with clients, demonstrating a friendly and professional demeanor at all times.
  • Ensure that all calls are answered promptly, ideally before the third ring, using the approved company greeting and script consistently.
  • Proactively inform clients if there are any delays in the arrival of the service technician.
  • Schedule service appointments for Agreement Membership clients to compensate for any shortfall in repair calls.

Qualifications

  • High school diploma or equivalent is required.
  • Strong verbal and telephone communication skills are essential.
  • Proficiency in computer software is necessary.
  • Previous experience in customer service is preferred.


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