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Bilingual Customer Support Specialist

2 months ago

Oak Park, Michigan, United States Teleperformance USA Full time

Category:
Customer Service/Support
About Teleperformance:
Teleperformance is a leading global provider of digital business services. We offer advanced, digitally powered solutions that assist top brands in optimizing their operations in meaningful and sustainable ways.

With a workforce exceeding 500,000 dedicated individuals proficient in over 300 languages, our extensive reach and local presence empower us to positively impact our communities, clients, and the environment.


Benefits of Working with Teleperformance:

Comprehensive Training
Competitive Compensation
Full Benefits Package (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee Wellness and Engagement Programs

At Teleperformance, we blend high-tech and high-touch approaches with deep industry knowledge to simplify, accelerate, and secure people's lives.

We assist businesses in swiftly adapting to evolving demands and are driven to deliver excellence in all our endeavors.

As a vital contributor, you will play a key role in this mission. You will engage with customers, addressing inquiries and discovering innovative solutions in a collaborative and dynamic environment.

Your role will allow you to connect with individuals from diverse backgrounds, ensuring that no two days are alike.

As you grow and challenge yourself, you will uncover your potential to achieve your career aspirations.

Did you know that our Chief Client Officer began her journey at Teleperformance as an agent and rose to the highest levels of the organization? At Teleperformance, the possibilities are limitless.

Your Responsibilities:
As a Banking Customer Service Representative, your primary duty will be to find creative solutions to various inquiries, issues, and concerns.

- Engage with customers through phone, email, chat, or other communication channels to address their questions or concerns.
- Calmly work to resolve and de-escalate any issues that arise.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and process payments as needed.
- Document all call-related information for auditing and reporting purposes.
- Provide feedback on call-related issues.
- Upsell services when required.

We seek motivated individuals who are committed to delivering excellence in all aspects of their work.

Qualifications:
- Bilingual in English and Spanish
- High School Diploma or equivalent
- IT/Network certifications or degrees preferred
- Must be 18 years of age or older
- Proven experience in a call center environment
- Typing speed of 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting skills
- Ability to set up home Wi-Fi networks and configure routers or switches
- Core proficiency with laptop or desktop computers
- Ability to work independently
- Excellent oral and written communication skills
- Capacity to thrive in a fast-paced and constantly changing environment
- Strong listening skills.

Be Part of Our Teleperformance Family:
We are dedicated to fostering an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day.

We believe that happy and healthy employees are more productive, creative, and engaged. Our commitment is to provide a workplace that promotes happiness and a healthy work-life balance.

We also recognize that to be our best selves, we must be surrounded by positive, supportive, and challenging individuals.

We are committed to cultivating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.