Customer Service Representative

4 days ago

Cumming, Georgia, United States Hyundai of Cumming Full time

Job Summary:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. This role involves handling inbound and outbound calls, addressing customer inquiries, scheduling appointments, and ensuring a seamless and satisfying customer experience.

Key Responsibilities:

  • Handle inbound customer calls and respond to inquiries regarding vehicle appointments, vehicle status, and customer inquiries.
  • Make outbound calls to follow up on customer leads, confirm appointments, and conduct satisfaction surveys.
  • Schedule service appointments and coordinate with the service department to ensure efficient handling of customer requests.
  • Assist customers with questions or concerns, providing accurate information and resolving issues in a timely manner.
  • Maintain a detailed understanding of the dealership's services to effectively assist customers.
  • Document customer interactions and update customer records in the dealership's DMS system.
  • Collaborate with sales, service, and finance departments to ensure a cohesive and positive customer experience.
  • Handle customer complaints with professionalism, escalating issues to the appropriate department or manager when necessary.
  • Participate in training sessions to stay updated on new products, services, and customer service best practices.
  • Achieve individual and team performance goals and contribute to a positive and productive work environment.

What We Offer:

  • Free Health Insurance Option Available
  • 401k Match Options Available
  • HSA company match contribution
  • Dental and Vision Insurance Available
  • Paid Vacations, Holiday Pay, PTO pay
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

Qualifications:

  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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