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Customer Service Representative

2 months ago

Cumming, Georgia, United States Beaver Toyota of Cumming Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Beaver Toyota of Cumming. As a key member of our service department, you will be responsible for providing exceptional customer service, handling inbound calls, and scheduling service appointments.

Key Responsibilities:

  1. Customer Service: Provide warm and professional greetings to customers, actively listen to their needs, and offer expert advice and guidance on automotive service options, pricing, and appointment scheduling.
  2. Appointment Scheduling: Efficiently schedule service appointments based on customer availability and technician availability, utilizing our scheduling software to ensure optimal service workflow.
  3. Client Relationship Management: Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns, keeping track of customer preferences and history to offer personalized service.
  4. Issue Resolution: Handle customer complaints or concerns professionally and promptly, collaborating with the service team and leadership team to find effective solutions and ensure customer satisfaction.
  5. Service Knowledge: Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients, be aware of specials and coupons that are available for the customer to utilize.
  6. Documentation and Record Keeping: Maintain accurate records of customer interactions, including service requests, feedback, and appointment details, input relevant data into our CRM system.
  7. Collaboration: Work closely with the service advisors and other departments to coordinate service requests and ensure a seamless customer experience.

Requirements:

  • High school diploma or equivalent
  • Strong communication skills, both verbal and written
  • Exceptional customer service skills, with a friendly and approachable demeanor
  • Ability to handle high call volumes while maintaining professionalism and attention to detail
  • Proficiency in using customer relationship management (CRM) software and appointment scheduling tools
  • Problem-solving skills and the ability to handle customer escalations effectively
  • Basic knowledge of automotive terminology and service procedures preferred
  • Flexibility in scheduling to accommodate peak call times and occasional evening or weekend shifts

Benefits:

We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off and holiday pay, continuous professional development and training, and a family-oriented culture.