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Retail Customer Service Representative

2 months ago

Cumming, Georgia, United States BJ's Wholesale Club Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our Retail Customer Service team at BJ's Wholesale Club. As a Retail Customer Service Representative, you will be responsible for providing exceptional service to our members, executing sales strategies, and ensuring a seamless shopping experience.

Key Responsibilities:

  • Execute sales strategies to drive revenue growth and meet sales targets
  • Provide excellent customer service, responding to member inquiries and resolving issues in a timely and professional manner
  • Process merchandise returns, exchanges, and pick-ups in accordance with company policies
  • Assist with general customer service inquiries and provide solutions to meet member needs
  • Collaborate with sales team members to achieve sales goals and objectives

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system