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Customer Service Representative

2 months ago

Cumming, Georgia, United States Hyundai of Cumming Full time
Job Summary:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. This role involves handling inbound and outbound calls, addressing customer inquiries, scheduling appointments, and ensuring a seamless and satisfying customer experience.

Key Responsibilities:
  • Handle inbound customer calls and respond to inquiries regarding vehicle appointments, vehicle status, and customer inquires.
  • Make outbound calls to follow up on customer leads, confirm appointments, and conduct satisfaction surveys.
  • Schedule service appointments and coordinate with the service department to ensure efficient handling of customer requests.
  • Assist customers with questions or concerns, providing accurate information and resolving issues in a timely manner.
  • Maintain a detailed understanding of the dealership's services to effectively assist customers.
  • Document customer interactions and update customer records in the dealership's DMS system.
  • Collaborate with sales, service, and finance departments to ensure a cohesive and positive customer experience.
  • Handle customer complaints with professionalism, escalating issues to the appropriate department or manager when necessary.
  • Participate in training sessions to stay updated on new products, services, and customer service best practices.
  • Achieve individual and team performance goals and contribute to a positive and productive work environment.
About Hyundai of Cumming:

By joining Hyundai of Cumming, you will become part of a dedicated team that values integrity, excellence, and customer satisfaction. We are a family-owned and operated business with a long history of providing exceptional customer service and support.

What We Offer:
  • Free Health Insurance Option Available
  • 401k Match Options Available
  • HSA company match contribution
  • Dental and Vision Insurance Available
  • Paid Vacations, Holiday Pay, PTO pay
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Long term job security
Qualifications:
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license