Customer Service Representative
3 days ago
Customer Service Coordinator Opportunity
We're seeking a skilled and compassionate Customer Service Coordinator to join our team at Zoom Drain. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our customers.
Key Responsibilities:
- Manage incoming calls and provide timely and effective solutions to customer inquiries
- Generate sales leads and identify opportunities to upsell and cross-sell services
- Build strong relationships with customers through active listening and empathetic communication
- Provide accurate and complete information to customers, and dispatch technicians to resolve service requests
- Meet sales targets and call handling quotas, while maintaining a positive and professional demeanor
Requirements:
- Strong phone handling skills and active listening abilities
- Familiarity with dispatch practices and customer service software
- Excellent communication and presentation skills, with the ability to adapt to different customer types
- Ability to multi-task, prioritize, and manage time effectively
- Spanish-speaking/bilingual a plus
What We Offer:
- Bonus opportunities and career advancement
- Company gatherings and recognition programs
- Company-supplied uniforms and positive team atmosphere
Why Join Us:
We're a fast-growing industry leader that values our employees and provides opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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