Tax Office Operations Manager

4 weeks ago


Highland, California, United States H&R Block Full time
Job Title: Associate Team Leader

At H&R Block, we're looking for a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring the smooth operation of our tax office, providing exceptional client service, and leading a team of tax professionals.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in managing daily office operations, including scheduling, client service, and quality control.
  • Lead daily huddles to communicate essential information to office associates and ensure everyone is on the same page.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
  • Ensure clients are scheduled properly and conflicts are resolved in a timely manner.
  • Collaborate with the Multi-Unit Team Leader and District General Manager to resolve escalated client service concerns.

Requirements:

  • 1+ year of experience in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

H&R Block is a leading provider of tax preparation and financial services. We're committed to helping our clients achieve their financial goals and providing a positive experience for our associates.


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