Tax Office Operations Manager
4 weeks ago
At H&R Block, we're looking for a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring the smooth operation of our tax office, providing exceptional client service, and leading a team of tax professionals.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing daily office operations, including scheduling, client service, and quality control.
- Lead daily huddles to communicate essential information to office associates and ensure everyone is on the same page.
- Provide phone coverage and engage with clients to deliver an outstanding experience.
- Ensure clients are scheduled properly and conflicts are resolved in a timely manner.
- Collaborate with the Multi-Unit Team Leader and District General Manager to resolve escalated client service concerns.
Requirements:
- 1+ year of experience in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude and flexibility to work a flexible schedule.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Us:
H&R Block is a leading provider of tax preparation and financial services. We're committed to helping our clients achieve their financial goals and providing a positive experience for our associates.
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