Store Operations Manager
4 weeks ago
As a Shift Lead at Walgreens, you will be responsible for opening and closing the store in the absence of management, ensuring the floor and stock room are ready for the business day. You will also be responsible for completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers.
Key Responsibilities:
Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Operations:
Responsible for holding store keys to open and close without management as necessary.
Assist with and coach other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Training & Personal Development:
Attend training and complete PPLs requested by Manager.
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
Requirements:
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.
Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
Prefer the knowledge of store inventory control.
Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
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