Front Office Coordinator

4 weeks ago

Pullman, Washington, United States BAMSI Full time
Job Title: Front Office Assistant

Job Summary:

We are seeking a highly organized and detail-oriented Front Office Assistant to join our team at BAMSI. The successful candidate will provide administrative support to our clinic team, ensuring the smooth operation of our front office.

Key Responsibilities:

  • Provide administrative assistance to the Clinic Director, Prescribers, Clinical Nurse Specialists, and Clinical Supervisors as needed.
  • Assist the Office Manager with the coordination of WCC intakes and referrals.
  • Maintain oversight of front office operations, including the reception area and waiting room.
  • Check-in persons-served and collect co-payments for services rendered.
  • Verify insurance eligibility online or via an interactive voice response system.
  • Input information on new clients into the electronic health record (eHana) system.
  • Collect, document, and store co-payments for services.
  • Collaborate with Clinicians and Billing Manager on service authorization issues.
  • Assist clinicians with appointment schedules, both in-office and Telehealth.
  • Answer and direct telephone calls, provide reminder calls, and confirm appointments.
  • Monitor and schedule staff trainings in a timely manner.
  • Attend assigned meetings and assist the Office Manager with recording minutes.
  • Coordinate special program events as scheduled by the clinic and/or division.
  • Distribute agency policies and other internal correspondence to staff in a timely fashion.
  • Process and direct daily mail.
  • Order and purchase office supplies as requested and approved by the Clinic Director.
  • Operate and maintain office equipment and place service and/or maintenance calls as authorized.
  • Assist in conducting clinic safety drills and fire drills.
  • Secure the building and activate the answering system at the end of each evening shift.
  • Provide coverage for the Office Manager and Senior Office Assistant in their absence.
  • Complete required employee trainings in accordance with BAMSI policies.
  • Perform duties consistent with agency/program policies and procedures.
  • Execute duties to reflect reasonable safety standards, utilizing universal precautions and obtaining necessary training.

Requirements:

  • High school diploma plus 1 year of experience working in an administrative office setting required.
  • Understanding and experience working with individuals living with mental health/emotional disorders.
  • Strong computer knowledge, including WORD, EXCEL, and OUTLOOK.
  • Strong written and verbal communication skills required.
  • Excellent office management and business sense, including organizational, telephone, and time management skills.
  • Ability to multi-task in an effective and efficient manner.
  • Dependable, self-motivated, creative, and innovative.
  • Ability to work in a fast-paced and structured environment.
  • Team-oriented and willing to work in a team-based setting.
  • Must have a flexible schedule to assist with coverage as needed.
  • Must have reliable transportation and a valid driver's license.

BAMSI is an equal opportunity and Affirmative Action Employer.

We are committed to diversity and inclusion in the workplace and encourage qualified applicants from diverse backgrounds to apply.

Reasonable Accommodations:

BAMSI provides reasonable accommodations for qualified individuals with disabilities to apply for and perform their jobs.

Applicants who qualify under the Americans with Disabilities Act, as amended, may be eligible for a reasonable accommodation in BAMSI's application and selection process.

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