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Worksite Account Manager

2 months ago

Montgomery, Alabama, United States MassMutual Full time

The Opportunity

As a Worksite Account Manager at MassMutual, you will be part of a dynamic team that is dedicated to making financial well-being a reality for all working Americans and those who count on them. Your primary responsibility will be to work directly with our producers and customers to identify growth opportunities, support benefit renewal and premium collection objectives, and deliver an exceptional customer experience.

The Team

Our mission is to create a differentiated customer experience led with digital capabilities. We are building and enhancing our customer portals for advisors, employers, and employees. With 30% growth each year over the past 5 years, we are looking for talented individuals who can help us continue to innovate and grow.

The Impact

As a Worksite Account Manager, your responsibilities will include:

  • Increasing customer satisfaction, enrollment rates, and adoption for your book of business.
  • Maintaining and enhancing relationships with new and existing clients.
  • Coordinating and planning enrollment strategies and timelines with sales, marketing, and implementation teams.
  • Providing advanced product consulting support to the field force, brokers, and employers.
  • Resolving complex problems and handling key accounts/brokers.
  • Assisting in or conducting training for new members of the Account Management team.
  • Providing ongoing support for billing inquiries by working directly with customers and internal team resources.
  • Managing MassMutual Worksite's top producing relationships.
  • Coordinating the new agent onboarding process.
  • Working directly with the compensation team for monthly reporting.
  • Traveling to customer locations for meetings as required.

The Minimum Qualifications

We are looking for individuals with:

  • 5+ years of experience in the Group or Voluntary Benefits industry.
  • 3+ years of experience in Account Management.
  • Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree.
  • Must be located in one of the following states – Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee, or Texas.
  • Must be willing to travel 10-15%.

The Ideal Qualifications

We are looking for individuals with:

  • Account Management experience in the federal/postal market.
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative.
  • Demonstrated capacity management and process improvement capabilities.
  • Excellent written and verbal communication.
  • Experience in Federal Government sector for Worksite Benefits.

What to Expect as Part of MassMutual and the Team

We offer:

  • Regular meetings with the Worksite Customer Experience Team.
  • Focused one-on-one meetings with your manager.
  • Access to mentorship opportunities.
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits.