IT Support Specialist
2 weeks ago
We are seeking a skilled 1st Line Service Desk Engineer to join our team at The Pines at Rutland Center for Nursing & Rehabilitation. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide efficient and effective customer service to end-users and other stakeholders
- Act as the first point of contact for technical service requests
- Log and maintain chronological details throughout a service ticket lifecycle
- Provide 1st line diagnosis and resolution with a high level of first-time fixes
- Respond appropriately to more complex problems through escalation
- Prioritise and manage your workload to ensure client SLAs are met
- Previous experience providing IT support
- Exemplary customer service and problem-solving skills
- Experience of administering and supporting the latest Microsoft technologies
- Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
- The ability to build, configure, administer and support all versions of Windows desktops
- Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
- Evidence of continued professional development
- Attractive remuneration packages
- Flexible, hybrid working
- 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
- Private medical insurance or the option to buy into scheme
- Free flu jabs
- Tiered pension
- Perks including quarterly and annual staff awards, funded social events, referral bonuses
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
- Mileage allowance
- Green travel scheme
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