IT Support Specialist

2 weeks ago


Rutland, Vermont, United States The Pines at Rutland Center for Nursing & Rehabilitation Full time
About The Role

We are seeking a skilled 1st Line Service Desk Engineer to join our team at The Pines at Rutland Center for Nursing & Rehabilitation. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide efficient and effective customer service to end-users and other stakeholders
  • Act as the first point of contact for technical service requests
  • Log and maintain chronological details throughout a service ticket lifecycle
  • Provide 1st line diagnosis and resolution with a high level of first-time fixes
  • Respond appropriately to more complex problems through escalation
  • Prioritise and manage your workload to ensure client SLAs are met
Requirements
  • Previous experience providing IT support
  • Exemplary customer service and problem-solving skills
  • Experience of administering and supporting the latest Microsoft technologies
  • Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
  • The ability to build, configure, administer and support all versions of Windows desktops
  • Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
  • Evidence of continued professional development
What We Offer
  • Attractive remuneration packages
  • Flexible, hybrid working
  • 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
  • Private medical insurance or the option to buy into scheme
  • Free flu jabs
  • Tiered pension
  • Perks including quarterly and annual staff awards, funded social events, referral bonuses
  • Excellent learning and development opportunities
  • Free fruit and snacks in the offices
  • Barista style coffee machines
  • Mileage allowance
  • Green travel scheme


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