Regional Service Operations Director

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Brady Industries Full time
Job Summary:

We are seeking a seasoned Regional Service Operations Director to oversee the strategic management of multiple service centers across the West Region. As a key leader, you will provide guidance and support to Service Center Managers, ensuring operational efficiency, sales growth, and exceptional customer service.

Key Responsibilities:
  • Leadership and Coaching: Provide leadership to Service Center Managers and their teams, focusing on performance improvement, sales growth, and customer satisfaction.
  • Operational Excellence: Supervise service center operations, ensuring efficient workflow, quality control, and adherence to safety protocols.
  • Sales Growth: Foster a culture of sales excellence, promoting equipment sales and planned maintenance programs to drive revenue growth.
  • Customer Service: Ensure exceptional customer experiences through prompt issue resolution, effective communication, and proactive problem-solving.
  • Project Management: Plan and execute projects to enhance service center operations, improve employee efficiency, and reduce costs.
  • Performance Management: Select, train, motivate, and appraise the performance of subordinates, recommending salary actions as necessary.
Requirements:
  • Experience: 5+ years managing service centers or similar roles with experience overseeing multiple locations.
  • Education: High School Diploma; Bachelor's degree preferred.
  • Licenses: Valid driver's license in good standing.
  • Skills: Strong Microsoft Office skills, excellent communication and organizational abilities, and proven leadership and coaching experience.
Salary:

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience and qualifications.



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