Customer Service Representative

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Waldorf Astoria Hotels & Resorts Full time

Company Overview

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

We have been dedicated to providing exceptional guest experiences for nearly a century, offering business and leisure travelers the finest in accommodations, service, amenities, and value.

Job Description

As a Telephone Operator, you will be responsible for answering and responding to internal and external calls in our continuing effort to deliver outstanding guest service and financial profitability.

You will perform tasks to the highest standards, including:

  • Responding to guest inquiries and requests and resolving issues via telephone in a timely, friendly, and efficient manner
  • Providing information and demonstrating knowledge of all hotel facilities and services
  • Responding to emergencies and documenting and relaying comprehensive, accurate information to proper parties in emergency situations
  • Accepting and delivering all messages promptly and accurately, utilizing proper grammar and spelling
  • Operating office equipment, including computers, PBX systems, fax machines, email, etc.

Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

What We're Looking For

We look for candidates who demonstrate our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

In addition, we seek individuals with excellent communication skills, attention to detail, and the ability to work well under pressure.

Working for Hilton

Hilton is a dynamic and inclusive workplace that offers opportunities for growth and development.

We are committed to creating a welcoming and supportive environment for all employees, and we strive to make a positive impact in the communities we serve.



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