Customer Service Representative

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Golden Nugget Hotels & Casinos Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Golden Nugget Hotels & Casinos. As a key member of our hotel operations, you will be responsible for providing exceptional service to our guests through various communication channels.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will be the first point of contact for our guests, handling their queries and concerns with professionalism and courtesy.

Responsibilities

  • Answer inbound calls and respond to guest inquiries in a timely and courteous manner.
  • Process and dispatch requests accurately and efficiently.
  • Conduct outbound calls to follow up on guest satisfaction and resolve any issues.
  • Monitor dispatch systems to ensure timely response to guest requests.
  • Resolve guest complaints promptly and fairly.
  • Assist with front desk functions as needed, including check-in and check-out, room assignments, and key management.
  • Provide information about hotel services and amenities to guests.
  • Maintain a high level of customer satisfaction and strive to exceed expectations.
  • Perform other duties as required to ensure excellent guest service.

Requirements

  • Demonstrated excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills.
  • Excellent customer service and problem-solving skills.
  • Fluent English language skills with excellent verbal and written communication skills.
  • Ability to work independently and cohesively as part of a team.
  • Computer literacy in Microsoft Windows applications and experience with LMS platforms preferred.

What We Offer

  • A competitive salary range of $18.79/hour.
  • Multiple benefit plans to suit your needs.
  • Generous Paid Time Off.
  • 401K plan with employer match.
  • Opportunities for advancement within the company.
  • A positive and respectful work environment that values diversity.
  • Generous employee discounts on dining, retail, amusements, and hotels.
  • Community volunteer opportunities.


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