Membership Retention Specialist

8 hours ago


San Diego, California, United States North San Diego Business Chamber Full time
Job Title: Member Engagement Specialist

Job Summary:

The Member Engagement Specialist plays a vital role in fostering a thriving business community by promoting membership retention, engagement, and inclusion. This position works closely with various departments to support strategies that drive business growth and success.

Key Responsibilities:

Membership
  • Process new member applications and onboard new members
  • Ensure the Chamber database is up-to-date and track member participation activity
  • Assist members with the members-only section and organize ribbon cuttings
  • Secure new membership and partnership revenue
  • Manage the Ambassador program
Retention
  • Contact 15-20 members per day to encourage attendance at events and meetings
  • Network at Chamber events to promote programs and services
  • Contact past-due members to secure renewals
Events
  • Organize Regional Connect networking events
  • Support all events as instructed
Finance
  • Process payments and create invoices as requested
Additional Responsibilities
  • Attend staff meetings and activities as requested
  • Support and attend Chamber events, activities, and functions

Qualifications:

  • Proficient knowledge of computer systems, specifically Microsoft Office, Canva, or similar
  • Exceptional writing and customer service skills
  • Ability to work well under pressure and meet deadlines
  • Proven ability to multitask in a fast-paced environment
  • Strong verbal, non-verbal, and listening communication skills
  • Ability to exercise discretion concerning privileged or confidential information
  • Ability to work independently and as part of a team
  • Ability to work flexible hours in support of scheduled events
  • Valid state driver's license and reliable transportation

Work Environment:

  • Primarily office-based with occasional off-site meetings and events

Compensation and Benefits:

  • Competitive salary and benefits package, including health insurance, retirement plans, and paid time off

Company Overview:

North San Diego Business Chamber is dedicated to promoting the interests of our members and fostering a thriving business community. Our mission is to provide resources, advocacy, and support to help businesses grow and succeed.



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