Retention Associate

3 days ago


San Diego, California, United States ChiroTouch Full time
Job Title: Retention Associate

Company: ChiroTouch

Location: San Diego, CA

About the Role:

We are seeking a highly motivated and results-driven Retention Associate to join our team at ChiroTouch. As a key member of our customer success team, you will be responsible for maintaining client engagement, resolving obstacles to their success, and working collaboratively with other teams to achieve our goals.

Key Responsibilities:
  • Maintain client relationships and work effectively with clients to accomplish their practice goals.
  • Identify and document client needs, problems, and solutions.
  • Collaborate with other team members and cross-functional teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.
  • Independently manage research and employ problem-solving techniques to find solutions to client needs.
  • Must-haves: Excellent communication skills, ability to maintain control over conversations, and identify and assess client needs to achieve a high level of client satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to maintain control over conversations and speak with clarity and confidence.
  • Ability to identify and assess client needs to achieve a high level of client satisfaction.
  • Comfort with basic computer applications, browser, email, etc.
  • Experience with Microsoft Office products and tools.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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