Membership Services Coordinator
6 days ago
As a Membership Services Manager at the San Diego Tourism Authority, you will play a critical role in promoting and marketing San Diego County as a vacation destination and meetings and convention site. Your primary objective will be to execute a Membership plan that meets annual Member retention and dues revenue goals.
Key Responsibilities- Develop and implement a Membership plan that aligns with the organization's goals and objectives.
- Train Members to utilize the SDTA extranet to post content and ensure they meet SDTA content guidelines.
- Review and approve content submissions from Members to ensure they meet the required standards.
- Respond to Membership inquiries in a timely and professional manner, converting prospects into new Members.
- Promote programs that connect Members to benefits, scheduling in-person orientations, networking events, and other events as assigned.
- Maintain accurate and up-to-date membership data in the CRM platform, ensuring data cleanliness and accuracy.
- Support the annual Member renewal effort by working closely with the Finance team on collections and communications.
- Bachelor's degree from a four-year college or university or equivalent experience.
- Understanding of member-based operations is preferred.
- Proactive problem solver capable of managing multiple projects simultaneously.
- Exceptional customer service skills, with the ability to handle and resolve member issues professionally and calmly.
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office applications.
- Comfortable working with enterprise-level CRM systems.
- Ability to review and edit content for grammar, accuracy, and adherence to content guidelines.
- Knowledge of the hospitality industry and established contacts within San Diego are a plus.
- Experience in event management is a plus.
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Accidental Death and Dismemberment
- Flex Spending and Dependent Care plans
- Matching 401k
- Hybrid work schedule
- Onsite fitness center
- Nearby parking paid by company
Annualized salary range is $69,500 to $79,000 DOE. We offer a competitive benefits package and a dynamic work environment. If you are a motivated and customer-focused individual with a passion for the tourism industry, we encourage you to apply.
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