Front Office Supervisor
20 hours ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI. As a Front Office Supervisor, you will be responsible for managing the front desk operations, ensuring exceptional guest service, and leading a team of front office staff.
Key Responsibilities:
- Manage day-to-day front desk shift responsibilities, plan and assign work, and assist with achieving performance and development goals for team members.
- Provide mentoring, coaching, and regular feedback to improve team member performance.
- Educate and train team members in compliance with IHG/Holiday Inn Brand Standards, federal, state, and local laws and safety regulations.
- Serve as Hotel Experience Champion, attending all mandatory HEC meetings and events, and act as a liaison between hotel team and IHG.
- Ensure guests are greeted upon arrival, specifically recognizing IHG One Rewards members, and making time to engage with guests.
- Lead & Direct IHG One Rewards Enrollment efforts, including the creation and implementation of incentive programs, to meet monthly enrollment goals set by the brand.
- Ensure your front office team delivers great service, professional attention, and personal recognition; making every effort to exceed guest expectations.
- Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies.
- Perform night audit function and preparation of daily financial reports when needed.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Train team members on PBX procedures (phone system) and serve as a central communications point during emergencies/crises
Requirements:
- Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 2 years of Front Office/Guest Service experience, including management experience
- Must speak fluent English
- Other languages preferred
Benefits:
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
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