Access Associate

3 days ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time

{"Job Title": "Access Associate - Ambulatory Access Float Pool", "Job Summary": "We are seeking an Access Associate to join our Ambulatory Access Float Pool team. This role is responsible for providing exceptional patient access experience, including answering patient and referring provider calls, scheduling appointments, and registering patients. The successful candidate will be a team player who is able to work in a fast-paced environment and provide excellent customer service.

**Key Responsibilities:**

* Answer patient and referring provider calls, schedule appointments, and register patients
* Provide exceptional customer service and ensure a positive patient experience
* Work collaboratively with the healthcare team to ensure seamless patient care
* Maintain accurate and up-to-date patient records
* Participate in ongoing training and education to stay current with changing policies and procedures

**Requirements:**

* High school graduate or equivalent
* Customer service experience preferred
* Ability to work in a fast-paced environment and provide excellent customer service
* Strong communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information

**Physical Demands:**

* Sitting for prolonged periods
* Frequent bending, reaching, and repetitive motion
* Ability to lift/push/pull 20-50lbs

**Equal Opportunity Employer:**

The University of Virginia, including the UVA Health System, is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.", "Language Code": "en"}


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