Senior Access Associate

2 weeks ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

This experienced patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. The successful candidate will be responsible for complex patient scheduling, including record retrieval, follow-up communication, and related tasks to ensure patients are seen by the right provider at the right time with the right records.

Key Responsibilities
  • Schedule appointments to the correct provider, including all necessary information and coordinate appointments on the same day when available.
  • Educate patients, parents, guardians, or designees on managed care processes and communicate authorizations as needed, reviewing potential financial obligations when appropriate.
  • Advocate for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provide exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Document each request completely and accurately.
  • Investigate, document, and resolve or refer as appropriate problems and conflicts.
Requirements
  • High School Diploma required; Associate's degree preferred.
  • 2 years of relevant experience; Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years of relevant experience.
  • None required.
Physical Demands

The job requires sitting for prolonged periods, repetitive motion (computer and mouse use), proficient communicative skills across spoken and written domains, adequate auditory and visual skills, attention to detail, and the ability to write legibly and compose messages clearly and concisely.

The University of Virginia, including the UVA Health System, is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.



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