Customer Experience Representative

2 days ago


Richmond, California, United States CarMax Full time

At CarMax, we're looking for a Customer Experience Representative to join our team. As a key member of our sales team, you will be responsible for providing an iconic customer experience by connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase.

You will use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs, and ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.

We're looking for someone with strong listening skills and a strong customer focus, who can thrive in a fast-paced sales environment and achieve performance goals.

Key Responsibilities:

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience

What You'll Need:

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Must meet minimum technology requirements (type of internet service and speed of internet service)
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

We're an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.



  • Richmond, California, United States Holiday Barn Full time

    About the Role:The Customer Experience Supervisor at Holiday Barn is responsible for ensuring that our customers receive exceptional service and support. This role involves leading a team of customer service representatives, providing training and guidance, and monitoring customer feedback to improve our services.Key Responsibilities:Lead a team of customer...


  • Richmond, California, United States FAS MART Full time

    Customer Service RepresentativeAt FAS MART, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...


  • Richmond, California, United States Salesfolks Full time

    Customer Service Executive Job SummaryWe are seeking a highly motivated and organized Customer Service Executive to join our dynamic team. In this role, you will assist our sales representatives, interact with customers, and help ensure customer satisfaction through prompt follow-up and relationship-building.Key Responsibilities:Assist sales representatives...


  • Richmond, California, United States Clearstream Full time

    We are seeking a skilled Customer Service Representative to join our team at Clearstream. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their guests.Your daily tasks will include interacting with customers, handling cash collections, and maintaining the cleanliness and upkeep of our...


  • Richmond, California, United States The Bowen Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at The Bowen Group. As a Customer Service Representative, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center.Key Responsibilities:Assist callers by directing them to...


  • Richmond, California, United States Insight Global Full time

    Job Summary:As a Customer Service Representative with Insight Global, you will be responsible for providing exceptional customer service to the public in emergency situations. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities: Respond to public utility emergencies in...


  • Richmond, California, United States Forrest Cobb - State Farm Agent Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customersProvide prompt and accurate service to...


  • Richmond, California, United States The Chefs' Warehouse Full time

    The Chefs' Warehouse is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for:Receiving and processing customer orders in a timely and efficient manner.Providing exceptional customer service through phone, email, and in-person interactions.Working closely with our sales...


  • Richmond, California, United States Kevin Patton - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional client experiences that reinforce the growth of our successful insurance agency.Responsibilities:Establish and maintain strong customer...


  • Richmond, California, United States Doswell Operating Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Doswell Operating Group. As a Customer Service Representative, you will play a key role in managing customer accounts, ensuring their satisfaction, and driving inside sales initiatives.Key Responsibilities:Foster a...


  • Richmond, California, United States HomeTeam Pest Defense Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our pest defense services.Key Responsibilities:Provide positive...


  • Richmond, California, United States General Services Corporation Full time

    Customer Service Representative OpportunityGeneral Services Corporation (GSC) is seeking a highly skilled Customer Service Representative to join our team of property management professionals. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met in a timely and...


  • Richmond, California, United States Staff My Agency Full time

    Position OverviewWe are seeking a highly motivated and licensed professional to join our team as a Licensed Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers...


  • Richmond, California, United States Blue Ridge Bank Full time

    About Blue Ridge BankBlue Ridge Bank is a customer-centric institution with a rich history of over a century. We pride ourselves on our commitment to providing exceptional service to our valued customers and the local community. Our purpose is to be a trusted partner, helping our customers achieve their financial goals. We operate under a set of core values...


  • Richmond, California, United States Watsco Full time

    Customer Care Specialist Job DescriptionCarrier Enterprise is seeking a highly skilled Customer Care Specialist to join our team in Richmond, VA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide...


  • Richmond, California, United States Carrier Enterprise Full time

    Customer Care SpecialistAt Carrier Enterprise, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. This role will provide sales and warranty support to our customers, ensuring they receive exceptional service and assistance with their HVAC product needs.Key Responsibilities: Provide timely and...


  • Richmond, California, United States Carrier Enterprise Full time

    Position Overview:Carrier Enterprise is seeking a Customer Care Specialist to join our team in Richmond, VA. This is a full-time, day shift opportunity with excellent benefit options. Our mission is to provide exceptional customer service and support to our clients.Key Responsibilities:• Provide timely and effective support to customers via phone, email,...


  • Richmond, California, United States Batteries Plus Bulbs Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at our North Chesterfield, VA location.About the Role: As a Retail Sales Associate, you will be responsible for providing exceptional customer service, answering customer inquiries, and assisting with sales and technical duties. You...


  • Richmond, California, United States City of Richmond, VA Full time

    Customer Care Specialist Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and technical support to our residents and stakeholders.Key Responsibilities:Manage and resolve customer inquiries via phone...


  • Richmond, California, United States Uline Full time

    Customer Care AgentUline is seeking a skilled Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for processing customer orders and inquiries in a collaborative call center environment using world-class technology.Key Responsibilities:Communicate with customers over phone, email, and chat to assist with navigating our...