Customer Service Representative

3 weeks ago

Richmond, California, United States HomeTeam Pest Defense Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our pest defense services.

Key Responsibilities:

  • Provide positive customer experiences that significantly affect the customer's likelihood to continue using and buying additional services from HomeTeam Pest Defense.
  • Regularly communicate with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new services.
  • Answer questions, research problems, resolve issues, provide pricing, schedule services, and provide closure for customers.
  • Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software.
  • Resolve customer problems with invoices and billing questions.
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
  • Provide general marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
  • File technician paperwork in customer files.
  • Print, distribute, and review service tickets for technicians.
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures.
  • Escalate appropriate inquiries or problems to managers.
  • Collect and reconcile payments received by technicians.

What We Offer:

  • Competitive pay
  • $16/Hourly
  • Off Weekends
  • Comprehensive benefits package including medical, dental, vision
  • TeleHealth Services
  • Company-paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee Perks
  • Tuition reimbursement & Dependent scholarship awards
  • The opportunity for professional growth to advance within the company
  • Recognition for a job well done
  • A friendly & fun work environment
  • Employee referral bonuses

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders.
  • Currently performs more than 2,000,000 services a year.
  • The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction.
  • The pest management industry is growing and is a recession-resistant line of business.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

  • Minimum Requirements:
    • Must have 1 year of previous customer service experience.
    • Entry-level customer service skill and technique.
    • Basic/entry-level understanding of computers.
    • Entry-level skill on use of company telephone features and how to use them.
    • Must be 18 years or older with a high school diploma or GED.
    • Must successfully pass background and drug screening.

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

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