Customer Service Representative
5 hours ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our pest defense services.
Key Responsibilities:
- Provide positive customer experiences that significantly affect the customer's likelihood to continue using and buying additional services from HomeTeam Pest Defense.
- Regularly communicate with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new services.
- Answer questions, research problems, resolve issues, provide pricing, schedule services, and provide closure for customers.
- Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software.
- Resolve customer problems with invoices and billing questions.
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
- Provide general marketing information to prospects and customers as requested.
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
- File technician paperwork in customer files.
- Print, distribute, and review service tickets for technicians.
- Properly follow HomeTeam Pest Defense telephone etiquette procedures.
- Escalate appropriate inquiries or problems to managers.
- Collect and reconcile payments received by technicians.
What We Offer:
- Competitive pay
- $16/Hourly
- Off Weekends
- Comprehensive benefits package including medical, dental, vision
- TeleHealth Services
- Company-paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid time off and holidays
- Employee Perks
- Tuition reimbursement & Dependent scholarship awards
- The opportunity for professional growth to advance within the company
- Recognition for a job well done
- A friendly & fun work environment
- Employee referral bonuses
Why HomeTeam?
- HomeTeam is the #1 pest management company to homebuilders.
- Currently performs more than 2,000,000 services a year.
- The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction.
- The pest management industry is growing and is a recession-resistant line of business.
- HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications:
- Minimum Requirements:
- Must have 1 year of previous customer service experience.
- Entry-level customer service skill and technique.
- Basic/entry-level understanding of computers.
- Entry-level skill on use of company telephone features and how to use them.
- Must be 18 years or older with a high school diploma or GED.
- Must successfully pass background and drug screening.
Physical Demands / Working Environment:
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
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