Customer Service Representative
14 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Doswell Operating Group. As a Customer Service Representative, you will play a key role in managing customer accounts, ensuring their satisfaction, and driving inside sales initiatives.
Key Responsibilities:- Foster a Customer-Centric Mindset: Prioritize customer satisfaction and continuously seek ways to enhance their experience.
- Assist Customers and Address Inquiries: Professionally and promptly assist customers with inquiries, resolving concerns related to budget plans, payment discrepancies, and service agreements.
- Sales and Additional Services: Promote cross-selling services to provide customers with comprehensive solutions, develop problem-solving skills to address complex customer issues promptly, and renew service agreements by contacting customers and discussing renewal options.
- Scheduling and Coordination: Efficiently schedule service calls, tune-ups, propane, and oil deliveries, and proactively reach out to customers to schedule tune-up appointments and ensure optimal equipment performance.
- Collaboration and Customer Record Management: Collaborate with cross-departmental teams to provide a seamless customer experience and keep customer records up to date.
- High School Diploma or Equivalent: Required.
- Excellent Verbal and Written Communication Skills: Active listening and effective communication are essential for this role.
- Customer Service Skills: Demonstrate empathy towards customers' concerns and be patient in challenging situations.
- Problem-Solving Skills: Analyze customer issues, think critically, and provide timely and effective resolutions.
- Time Management: Prioritize tasks, manage workload, and meet deadlines efficiently.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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