Customer Service Representative

2 hours ago


Richmond, California, United States Watsco Full time
Customer Care Specialist Job Description

Carrier Enterprise is seeking a highly skilled Customer Care Specialist to join our team in Richmond, VA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities:

  • Provide timely and effective support to customers regarding product inquiries, orders, and warranty-related issues.
  • Communicate with customers in a friendly, courteous, and professional manner.
  • Research and resolve customer complaints in a collaborative and efficient manner.
  • Maintain knowledge of new and existing products and inventory through training and internal resources.
  • Process orders, forms, and applications, and recommend product accessories as needed.
  • Document customer interactions, transactions, and comments using digital tools.

Requirements:

  • High School Diploma or equivalent with 2+ years of customer service or sales experience; or Associates Degree with 1+ year of customer service or sales experience.
  • Experience in a customer service and sales environment preferred.
  • Strong customer service soft skills, including a positive attitude and ability to problem-solve and multi-task.
  • Proficiency in MS Office applications and digital applications such as CRM and contact center software.

About Us:

Carrier Enterprise is a national distributor of residential and light commercial HVAC products, parts, and supplies. We operate primarily in the business-to-business environment, offering customers a wide range of HVAC/R product lines, competitive pricing, and best-in-class customer service.

Why Join Us:

As a Customer Care Specialist at Carrier Enterprise, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a meaningful impact on our customers' experiences. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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