Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional client experiences that reinforce the growth of our successful insurance agency.
Responsibilities:
- Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
- Provide expert guidance on insurance options and answer customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Collaborate with other agency team members to efficiently meet the needs of customers and drive business growth.
Qualifications:
- Dedicated to customer service and able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving and committed to delivering exceptional results.
About Our Agency:
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We help customers with their insurance and financial services needs, including Retirement Planning, Business Insurance, College Planning, and Health Insurance. With 50 years of combined insurance experience in our office, we have a proven track record of success and a commitment to excellence.
Benefits:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within our office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
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