Technical Support Specialist

4 weeks ago

Jersey City, New Jersey, United States Optum Full time

Job Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Technical Support Specialist, you will play a critical role in improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. You will have the flexibility to telecommute from anywhere within the U.S. and enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution.

Key Responsibilities

  • Deliver effective technical support by delivering solutions to both technical and clinical end-users while also supporting a wide range of technologies.
  • Investigate the most complex system and application issues related to our product backend modules, in addition to non-application related issues in the following domains: Network, Topology, Servers, Hardware, Clients, Windows Operating Systems, IT, Domains management, Performance, Storage and SQL.
  • Work with the customer's (hospitals) IT/System/Application teams to co-investigate issues at their sites.
  • Assure defects are being documented and processed.
  • Write troubleshooting and resolution steps Knowledge Base articles.
  • Deliver knowledge and training sessions to Support/Services/Distributors teams.
  • Participate in Engineering strategic projects (i.e. Beta Projects).
  • Travel to customer's sites to resolve critical escalations or to escort services in implementing a new process/product.
  • Perform on-call shifts (Between 3-7 days every 8 weeks, including weekends).

Requirements

  • 5+ years experience providing technical support to product support teams, field engineers, and technicians.
  • ~3+ years work experience with Change Healthcare Cardiology CPACS Products including, HL7, DICOM processing, and PACS/RIS/HIS systems.
  • ~2+ years of IT experience - AD, Network Troubleshooting, Windows servers, FWs, etc.
  • ~2+ years of experience with SQL.
  • Bachelor's degree or equivalent education in diagnosing and troubleshooting software and/or customer service on computer systems.
  • Familiarity with API, reading XML and JSON files.

What We Offer

  • A comprehensive benefits package.
  • Incentive and recognition programs.
  • Equity stock purchase.
  • 401k contribution.

At Optum

Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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