Technical Support Specialist
14 hours ago
As a Technical Support Specialist at TDK, you will be responsible for providing technical support and advice to customers using our products or having problems with our products. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of our products.
Key Responsibilities
Assist customers with technical questions or problems with our products
Decide when products should be returned for repair
Support remote repair facilities with technical advice
Escalate issues to Engineering and Management where appropriate
Communicate sales opportunities to inside and outside sales team
Troubleshoot customer problems via telephone and email
Read and understand a detailed schematics for troubleshooting purposes
Requirements
Three to six years of related experience and/or training (or equivalent combination of education, training and experience)
High school diploma or equivalent
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Intermediate skills in navigating and using internet/intranet and other programs such as the MS Office package including Word, Excel, PowerPoint and Access, or Company-wide cross functional Enterprise Resource Planning software
Basic Skills in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Work Environment
The following are characteristics associated with the environment in which this job is typically performed.
Moderate noise (examples: business office with computers and printers, light traffic)
Equal Opportunity Employer
TDK is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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