Production Support Specialist
5 days ago
We are seeking a highly skilled Production Support Specialist to join our team at Software Guidance and Assistance, Inc. This role will be responsible for providing technical support and guidance to our clients in a fast-paced, dynamic environment.
Key Responsibilities:
- Provide technical support and guidance to clients via phone, email, and in-person meetings.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotations and provide 24/7 support as needed.
Requirements:
- Minimum of 5 years of experience in production support and technical services.
- Strong understanding of IT service management principles and practices.
- Excellent communication and problem-solving skills.
Preferred Skills:
- Experience with IT service management tools and software.
- Knowledge of cloud and mainframe technologies.
- Scripting languages such as Python, Ruby, and Bash.
About Software Guidance and Assistance, Inc.:
We are a technology and resource solutions provider driven to stand out. We are a women-owned business committed to solving big IT problems with a more personal, boutique approach.
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