Production Support Specialist

5 days ago


Jersey City, New Jersey, United States Software Guidance and Assistance, Inc. Full time
Job Title: Production Support Specialist - IT Service Management

We are seeking a highly skilled Production Support Specialist to join our team at Software Guidance and Assistance, Inc. This role will be responsible for providing technical support and guidance to our clients in a fast-paced, dynamic environment.

Key Responsibilities:

  • Provide technical support and guidance to clients via phone, email, and in-person meetings.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide 24/7 support as needed.

Requirements:

  • Minimum of 5 years of experience in production support and technical services.
  • Strong understanding of IT service management principles and practices.
  • Excellent communication and problem-solving skills.

Preferred Skills:

  • Experience with IT service management tools and software.
  • Knowledge of cloud and mainframe technologies.
  • Scripting languages such as Python, Ruby, and Bash.

About Software Guidance and Assistance, Inc.:

We are a technology and resource solutions provider driven to stand out. We are a women-owned business committed to solving big IT problems with a more personal, boutique approach.



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