Technical Support Specialist

4 weeks ago


Jersey City, New Jersey, United States Miele Full time
Job Purpose

The Miele Technical Support Specialist is responsible for providing technical assistance to Dealers and Miele Service Partners. The Specialist must have a strong working relationship with the Product Support and Residential Service organizations to identify product and technician improvement opportunities.

Key Responsibilities
  • Act as a resource in resolving technician issues by using product and process knowledge combined to ensure effective, efficient, and long-term problem resolution.
  • Instruct technicians on the proper use of Miele diagnostic tools and software.
  • Keep technical knowledge up to date on Miele Residential Vacuum Products.
  • Support implementation of new Miele products or technologies.
  • Work with Product Support, identify quality issues with the products while communicating service solutions to Miele and Service Partner technicians.
  • Maintain an in-depth knowledge of products, pricing and services offered.
  • Strong attention to detail and high level of accuracy is needed.
  • Verify data. Create and edit all sales orders in adherence to company guidelines and processes.
  • Inform customers of changes to order expectations.
  • Establish, maintain, and update files, records and other documents.
  • Investigate and respond to inter-departmental and customer inquiries.
  • Meet quality, productivity, turnaround time and other expectations.
  • Contribute to growing department's capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc.
  • Use and maintain discretion handling confidential matters including finance, legal, sales, and operations.

Requirements

High School diploma or GED required. Combination of education and 3-5 years relevant experience in the repair of Vacuums collectively required - Field based preferred with Miele products a plus. Experience with Call Center business systems and management practices preferred. Strong knowledge of basic Electricity, Electronics, Networking and Refrigeration. Demonstrated excellence in communication (written and verbal) with internal and external customers. Basic knowledge of MS Office including Excel, Word, and PowerPoint. Reside in proximity to local area of responsibility required. Ability to work independently.

  • Jersey City, New Jersey, United States Technogym Full time

    About UsAt Technogym, we're passionate about helping people achieve their fitness goals. As a Technical Call Center Specialist, you'll play a key role in delivering exceptional customer service and support to our clients worldwide.Your RoleAs a Technical Call Center Specialist, you'll be responsible for resolving technical issues, answering customer...


  • Jersey City, New Jersey, United States APN Consulting Full time

    Job Title: AEM Technical Support SpecialistJob Description:We are seeking a highly skilled AEM Technical Support Specialist to join our team at APN Consulting. As a key member of our team, you will be responsible for providing technical support and leadership for our clients' AEM projects.Key Responsibilities:Provide technical support and guidance to clients...


  • Jersey City, New Jersey, United States Sagility LLC Full time

    Sagility LLC combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...


  • Jersey City, New Jersey, United States Optum Full time

    Job SummaryOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Technical Support Specialist, you will play a critical role in improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture...

  • Technical Specialist

    4 weeks ago


    Jersey City, New Jersey, United States Birlasoft Full time

    Job Title: Technical SpecialistJob Summary:We are seeking a highly skilled Technical Specialist to join our team at Birlasoft. As a Technical Specialist, you will be responsible for performing full stack web application development with a variety of languages, including Java, Angular, JavaScript, HTML, etc. You will provide application software development...


  • Jersey City, New Jersey, United States Motorola Solutions Full time

    Job SummaryThe Technical Support Technician will provide technical support to our customers via phone and email, as well as respond to tickets through a web portal. This role will be part of our new Escalations Team, interacting with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.Key...

  • IT Support Specialist

    4 weeks ago


    Jersey City, New Jersey, United States Merge IT LLC Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking a skilled IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients in a manufacturing / factory setting.Main Responsibilities:Perform a range of technical work activities to meet business and...

  • Technical Specialist

    1 month ago


    Jersey City, New Jersey, United States HCL Technologies Full time

    Job Title: Technical SpecialistJob Summary: We are seeking a highly skilled Technical Specialist to join our team in East Rutherford, NJ. The ideal candidate will have a strong background in network security and experience working with SIEM tools such as Sentinel, Splunk, and Devo. Key Responsibilities:Monitor and analyze network security events to identify...


  • Jersey City, New Jersey, United States PackGene Biotech lnc Full time

    Job Title: Senior Technical Account SpecialistLocation: RemoteDepartment: Business DevelopmentReports To: Sr. Technical Account Manager IFLSA Status: Full Time/ExemptThe mission of Packgene Biotech is to accelerate gene therapy product development by providing an integrated one-stop solution including plasmid, viral vector, fill-finish and QC analytical...


  • Jersey City, New Jersey, United States Tek Experts Full time

    Job Summary:We are seeking a highly skilled Fintech Support Specialist to join our team at Tek Experts. As a Fintech Support Specialist, you will be responsible for providing exceptional customer support experience with Microsoft Azure services.Key Responsibilities:Own, troubleshoot and solve customer technical issues using collaboration, troubleshooting...


  • Jersey City, New Jersey, United States ApTask Full time

    Key Responsibilities:As a Technical Documentation Specialist at ApTask, you will be responsible for developing and maintaining high-quality technical documentation for Python APIs and a web-based GUI. This includes creating user manuals, API references, integration guides, and tutorials that are clear, concise, and accessible to varying...


  • Jersey City, New Jersey, United States Semcon Group LLC Full time

    SEMCON provides a highly qualified, professional, and responsive technical and managerial workforce to satisfy customer requirements that support the Federal Aviation Administration (FAA)\'s mission, vision, and goals.We are seeking a talented \"Senior Technical Specialist\" to join our team in Egg Harbor Township, NJ to provide expert support for security...


  • Jersey City, New Jersey, United States The Dignify Solutions LLC Full time

    Job SummaryWe are seeking a highly skilled Java Software Support Specialist to join our team at The Dignify Solutions LLC. As a Java Software Support Specialist, you will be responsible for providing technical support for Java/J2EE based applications involving Microservices. Your strong documentation, communication skills (written and verbal) and analytical...


  • Jersey City, New Jersey, United States Innova Solutions Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Innova Solutions. As a Desktop Support Specialist, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.Key Responsibilities:Troubleshoot and replace laptop and PC hardware.Perform hardware...


  • Jersey City, New Jersey, United States Tek Experts Full time

    Customer Support Expertise:We're seeking a skilled Fintech Support Specialist to serve as the primary point of contact for customer queries and issues. As a key member of our team, you will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role requires strong...


  • Neptune City, New Jersey, United States TDK Full time

    Job SummaryAs a Technical Support Specialist at TDK, you will be responsible for providing technical support and advice to customers using our products or having problems with our products. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of our products.Key Responsibilities Assist customers with...


  • Jersey City, New Jersey, United States Software Guidance and Assistance, Inc. Full time

    Job Title: Production Support Specialist - IT Service ManagementWe are seeking a highly skilled Production Support Specialist to join our team at Software Guidance and Assistance, Inc. This role will be responsible for providing technical support and guidance to our clients in a fast-paced, dynamic environment.Key Responsibilities:Provide technical support...


  • Jersey City, New Jersey, United States The Peak Organization Full time

    Job SummaryPeak Systems is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT team, you will provide technical assistance with computer hardware and software in a walk-up environment. Your expertise will be utilized to resolve issues for clients in person or electronically, recommend hardware and software improvements,...

  • IT Support Specialist

    1 month ago


    Jersey City, New Jersey, United States ApTask Full time

    About the RoleWe are seeking a skilled and versatile IT Support Specialist to join our team at ApTask. As a leading global provider of workforce solutions and talent acquisition services, we are dedicated to shaping the future of work.Key ResponsibilitiesProvide comprehensive support to our organization's IT infrastructure, including hardware maintenance and...


  • Jersey City, New Jersey, United States Innova Solutions Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Innova Solutions. The successful candidate will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.Key ResponsibilitiesTroubleshoot and replace laptop and PC hardwarePerform hardware upgrades, hardware...