IT Infrastructure Specialist, Data Continuity and Server II

6 days ago

Des Moines, Iowa, United States Amcor Flexibles, LLC Full time
Job Description

The IT Infrastructure Specialist II is a critical member of the Americas Center of Excellence team, responsible for the infrastructure scope, encompassing both remote sites and data centers. This role provides solutions and support to all Amcor locations in the Americas, while also extending support to locations globally where needed.

Key Responsibilities
  • Coordinate and implement agreed and approved solutions across Business Groups in a timely and cost-effective manner.
  • Collaborate closely with IT personnel at regional and local levels to promote appropriate solutions to business problems.
  • Maintain and enforce standards across all Business Groups, preparing presentations to substantiate the need for these guidelines where necessary.
  • Evaluate service providers in all aspects of projects requiring external resources for implementation.
  • Drive and leverage new functionality from existing systems to improve reliability and features/functions available to the business, developing a business case and implementation plan.
  • Maintain and improve the server, backup, and storage environments.
Key Accountabilities
  • Manage tickets assigned in Service Now for the Americas, ensuring an effective level of support.
  • Be a key player in the regional IT Operations team to ensure a stable and efficient environment.
  • Responsible for the implementation, configuration, management, and monitoring of the environment infrastructure.
  • Setup of standardized systems monitoring across all Americas sites.
  • Diagnose and troubleshoot server-related issues.
  • Provide 3rd-level support and act as a subject matter expert, providing recommendations in areas of server, backup, and storage.
  • Collaborate and work closely with other members of the IT Operations team.
  • Plan, manage, and participate in local and regional infrastructure projects.
  • Adhere to Infrastructure Service Delivery methodologies and Enterprise Architecture global standards.
  • Management of general server and storage-related documentation and knowledge base.
Requirements
  • Bachelor's degree in computer science or equivalent experience/studies.
  • Minimum of 5 years' experience in a technical IT environment.
  • Microsoft Certifications such as MCSE are preferred.
  • ITIL certificate will be advantageous.
  • VMware VCP will be advantageous.
  • Strong knowledge of server infrastructure solutions.
  • Solid hands-on experience within an environment running Wintel, Microsoft management solutions.
  • Understanding of cloud hosting platforms (Azure, AWS, Google Cloud) and hands-on experience in setting up cloud-hosted services will be beneficial.

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