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Customer Service Specialist

2 months ago

Lincoln, Nebraska, United States Fort Brands Full time
Job Overview: Retail Sales Representative

Position Summary: We are looking for a dedicated and customer-oriented Retail Sales Representative to become a part of our team at Fort Brands. The successful candidate will possess a passion for Western apparel, outstanding communication abilities, and a commitment to delivering an exceptional shopping experience for our clientele.

Key Duties:
  1. Welcome and assist customers in a courteous and professional manner.
  2. Offer product insights and style suggestions tailored to customers' preferences and requirements.
  3. Support customers in trying on products and ensure they find the right fit.
  4. Accurately and efficiently process sales transactions using the point-of-sale (POS) system.
  5. Keep the store environment clean and organized, including restocking items and arranging displays.
  6. Work collaboratively with team members to meet sales goals and provide outstanding customer service.
  7. Stay updated on product features, trends, and promotions to effectively market and sell merchandise.
  8. Address customer inquiries, requests, and concerns promptly and courteously.
  9. Engage in store events, promotions, and activities to enhance sales and customer interaction.
  10. Follow company policies and procedures, including security protocols and inventory management.
Qualifications:
  • High school diploma or equivalent.
  • Previous experience in retail is preferred, particularly in a Western or lifestyle apparel environment.
  • Enthusiasm for Western fashion and familiarity with Western lifestyle products.
  • Excellent communication and interpersonal skills.
  • Strong customer service focus with a positive demeanor.
  • Able to work effectively within a team setting.
  • Basic math skills for handling sales transactions.
Benefits:
  • Competitive compensation based on experience and performance.
  • Employee discounts on store merchandise.
  • Opportunities for professional growth and advancement.
  • A positive and encouraging work atmosphere with a passionate team.
If you have a genuine interest in Western fashion and enjoy interacting with customers in a retail environment, we encourage you to consider the Retail Sales Representative position and become a valued member of our team.