IT Hardware Support Specialist

4 days ago


Germantown, Maryland, United States Jobot Full time
Job Summary

We are seeking a highly skilled IT Hardware Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support for hardware and software issues across the organization.

Key Responsibilities
  • Provide first-class technical support for hardware and software issues
  • Diagnose, troubleshoot, and resolve complex technical issues promptly and efficiently
  • Perform hardware repairs and upgrades as necessary to ensure optimal system performance
  • Administer, maintain, and monitor servers to ensure their security, reliability, and performance
  • Serve as an escalation point for technical issues that cannot be resolved by first-level support
  • Collaborate with other IT professionals to develop and implement IT solutions and improvements
Requirements
  • Current U.S. government Top Secret/SCI security clearance with full scope polygraph
  • Minimum of 3 years of experience in a similar IT support role, with a focus on network hardware support, hardware repair, and server administration
  • Proficiency in escalation support and providing high-level technical support
  • CompTIA Security+ certification
  • Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable way
  • Strong understanding of IT security principles and practices
About Us

We are a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level. We offer top-notch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.



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