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Technical Support Specialist

2 months ago

Upper Marlboro, Maryland, United States Safeway Full time
About The Company
Safeway is a leader in the retail industry, dedicated to enhancing the shopping experience through innovation and a strong community focus. Our mission is to create memorable moments around every table and promote healthier lifestyles across the communities we serve.
As one of the prominent food and drug retailers in the United States, Safeway operates numerous stores across various states, supported by a robust network of distribution centers and manufacturing facilities.
We prioritize flexibility, safety, and the well-being of our employees, offering a hybrid work model that balances remote work with in-office responsibilities. Our teams are encouraged to make decisions that best suit their needs.
Position Overview
As an IT Service Delivery Technician at Safeway, you will play a crucial role in ensuring the smooth operation of technology across our retail locations. Your responsibilities will include traveling to various stores to install, configure, repair, and maintain hardware and software systems. This role may require working early mornings or overnight shifts based on project needs and includes on-call duties for after-hours emergencies.
Key Responsibilities
  • Manage the receipt, staging, and tracking of IT equipment for retail locations.
  • Conduct pilot installations and refine processes for retail technology.
  • Support standard hardware and software systems across Safeway's retail stores and facilities.
  • Repair approved technology hardware, including PCs, servers, network devices, and point-of-sale systems.
  • Provide support for network connectivity and remote access issues.
  • Oversee the installation of new hardware and software solutions.
  • Maintain inventory controls and adhere to company policies.
  • Collaborate with management to address technical issues and support requests.
  • Deliver exceptional IT support to customers, meeting service level agreements.
  • Coordinate with corporate IT teams for on-site assistance and technology solutions.
  • Follow established repair standards and service protocols.
  • Travel to various store locations for installations, which may include overnight stays.
Qualifications
  • High school diploma required; AA/AS/BA/BS degree or relevant technical certifications preferred.
  • Experience in IT project implementation with a minimum of 5 years in technical systems and 2 years in technical support.
  • Retail business experience preferred.
  • Proficiency in installing and configuring desktop and peripheral technology.
  • Strong customer service and problem-solving skills, with the ability to handle high-pressure situations.
  • Excellent communication skills, capable of presenting technical information clearly.
  • Familiarity with IT hardware, Windows, MS Office, and related applications.
  • Knowledge of iOS and Android systems.
  • Ability to lift up to 50 pounds and perform physical tasks related to equipment installation.
  • Valid driver's license and a safe driving record are essential.
  • Flexibility to work various shifts, including evenings and weekends, in a 24/7 on-call support capacity.
Company Culture
At Safeway, our associates are passionate about delivering outstanding service and building lasting relationships with our customers. We are committed to continuous innovation, enhancing our digital offerings, and making it easy for customers to access what they need, wherever they are.
Safeway is an Equal Opportunity Employer. We do not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or any other basis prohibited by law.