Nutrition Program Manager

5 days ago

Lawrence, Massachusetts, United States AgeSpan Full time
Job Summary

We are seeking a highly skilled and experienced Nutrition Program Manager to join our team at AgeSpan. As a key member of our Nutrition Department, you will be responsible for overseeing the daily operations of our Meals on Wheels program, congregate dining sites, and all AgeSpan Nutrition programs in an assigned area.

Key Responsibilities:

  • Manage the daily operations of the Meals on Wheels program, congregate dining sites, and all AgeSpan Nutrition programs in an assigned area.
  • Ensure proper coverage of Home delivered meals and congregate dining sites, through accurate scheduling and timely use of all field staff.
  • Regularly visit and monitor dining sites to review and direct all operations functions.
  • Coordinate the training, recruitment, and orientation of new Site Coordinators, new drivers, and volunteers under your supervision.
  • Develop and maintain relationships with staff at community organizations to ensure effective partnerships.
  • Develop and maintain positive and collaborative relationships with internal staff members, most notably with Home Care and SCO teams to foster and promote effective communications and partnerships.
  • Exhibit the highest level of Customer Service to all internal and external customers at all times.
  • Maintain current knowledge of all federal, state, and local regulations that may affect AgeSpan Nutrition program or our clients.
  • Monitor all delivery route sizes on a regular basis to ensure meals are delivered in a timely and efficient manner.
  • Ensure all Site Coordinators, drivers, and volunteers understand and follow safe food handling practices.
  • Complete proper data entry of updates, changes of consumer information in Nutrition Computer systems.
  • Participate in shared Team activities such as, but not limited to, answering the phone, working with Team on Consumer No Responses, and providing Customer Service to any consumer, family, or CBO Partner.
  • Complete annual Customer Service Surveys and document results.
  • Manage equipment and supplies inventory.
  • Facilitate monthly field staff meetings and in-service training as required.

Requirements:

  • A minimum of 2 years of relevant experience or a High School diploma plus 5 years of operations and staff management experience.
  • Strong Computer skills, Proficient with MS Office, internet usage, familiarity with database systems, and spreadsheets.
  • Strong interpersonal, organizational, and time management skills.
  • Strong written and verbal communication skills.
  • Creative problem-solving skills.
  • Must be flexible and able to adapt to changing circumstances.
  • Ability to work independently and as a team member.
  • Must have private transportation.
  • Experience working with an Older Adult population.
  • Serv-Safe Certified or successful completion within the first 6 months of employment.

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