Senior Manager of Business Intelligence

4 days ago

Naperville, Illinois, United States American Water Resources LLC Full time
Job Title: Senior Manager, Business Intelligence

At American Water Resources LLC, we're seeking a seasoned Senior Manager, Business Intelligence to lead our strategic initiatives through insightful data analysis. Reporting to the Senior Director of Business Intelligence & Analytics, you'll play a crucial role in executing our BI strategy, ensuring data-driven insights guide critical decisions across the organization.

Key Responsibilities:
  • Develop and execute the business intelligence strategy to support data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.
  • Lead initiatives to enhance analytics capabilities across various channels, ensuring insights are leveraged effectively.
  • Supervise and mentor a team of BI analysts, providing guidance and support to ensure insightful analysis and reporting.
  • Align BI efforts with cross-functional teams to meet organizational objectives and business needs.
  • Champion and facilitate data-driven decision-making across departments and initiatives, promoting a culture of analytics.
  • Oversee the analytics team's efforts in delivering timely and actionable insights to stakeholders.
  • Conduct in-depth analysis and reporting on key business metrics, trends, and opportunities.
  • Develop and maintain dashboards and reports to communicate insights effectively to stakeholders.
  • Identify opportunities for optimization and improvement through data analysis and present findings.
Requirements:
  • Minimum of 5 years of progressive experience in analytics, including hands-on experience with data analysis, modeling, and interpretation.
  • Proven leadership and team management experience, with at least 2 years in a managerial or leadership role overseeing analysts.
  • Skills and technical ability to build new data models/data sets as a self-starter, toggling between mentorship and individual contribution.
  • Experience in implementing analytics strategies to drive business growth and improve operational efficiency.
  • Strong background in statistical analysis and analytics methods to derive insights.
  • Experience in leveraging data visualization tools to communicate findings and insights to diverse stakeholders.
  • Experience working with cross-functional teams to integrate analytics into decision-making processes and drive change.
  • Experience building and managing data models across multiple source systems.
  • Experience with subscription businesses and contact center data and metrics is highly desirable.
What We Offer:
  • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
  • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
  • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
  • Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
  • Generous Paid Time Off: Take the time you need to recharge and relax.
  • Education Assistance Program: Invest in your growth and development with our support.
  • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
  • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
  • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies:
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
  • Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
  • Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
  • Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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