Automotive Operations Manager

2 weeks ago


Arnold, Missouri, United States Christian Brothers Automotive Full time
Job Overview

Company Overview:

Christian Brothers Automotive is a leader in the automotive repair industry, dedicated to providing exceptional service with integrity and transparency.

Position: Automotive General Manager

Location: Not specified

Role Summary:

The Automotive General Manager is responsible for overseeing the daily operations of the service center, ensuring high-quality service delivery to customers while fostering a positive work environment for team members. This role requires a strong commitment to customer satisfaction and operational excellence.

Key Responsibilities:
  • Oversee the management of both office and workshop staff.
  • Implement and uphold company policies and procedures.
  • Address employee performance issues with appropriate corrective actions.
  • Ensure that service quality and customer satisfaction standards are consistently met.
  • Facilitate the efficient and organized operation of the service center.
  • Maintain a positive and professional demeanor in all interactions.
  • Prepare estimates and work orders as necessary.
  • Guide the Service Writer in developing accurate guest estimates and work orders.
  • Ensure the selection of high-quality parts for repairs.
  • Achieve targeted profit margins.
  • Manage daily opening and closing procedures.
  • Recruit, train, and develop local talent.
  • Support employee growth through coaching and skill development.
  • Conduct regular reconciliations, audits, and performance analysis, reporting findings to ownership.
  • Ensure all equipment is maintained and operational.
  • Provide technicians with the necessary resources to perform their duties effectively.
  • Exemplify professionalism and integrity in all aspects of the role.
Qualifications:
  • A minimum of 5 years of experience in the automotive repair sector, particularly in service management.
  • Strong interpersonal and communication skills.
  • Proven supervisory or management experience within the automotive industry.
  • Customer service-oriented mindset.
  • Ability to lead and manage service personnel effectively.
  • Experience in managing automotive technicians.
  • Demonstrated success in repair estimating and order generation.
  • Proficient in Windows PC applications, including MS Office.
  • Familiarity with shop management systems like TekMetric.
Physical Requirements:
  • Ability to remain on feet for extended periods.
  • Occasional lifting of objects weighing over 50 lbs.
  • Capability to drive manual transmission vehicles.
  • Ability to maintain a brisk pace in a high-volume environment.
  • Effective communication with customers and team members via phone and digital platforms.

Additional Information:

Christian Brothers Automotive is committed to providing a supportive work environment and continuous training opportunities for its employees. The company values integrity and transparency in all operations, ensuring a positive experience for both customers and staff.



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