Automotive Operations Manager
2 weeks ago
Company Overview:
Christian Brothers Automotive is a leader in the automotive repair industry, dedicated to providing exceptional service with integrity and transparency.
Position: Automotive General Manager
Location: Not specified
Role Summary:The Automotive General Manager is responsible for overseeing the daily operations of the service center, ensuring high-quality service delivery to customers while fostering a positive work environment for team members. This role requires a strong commitment to customer satisfaction and operational excellence.
Key Responsibilities:- Oversee the management of both office and workshop staff.
- Implement and uphold company policies and procedures.
- Address employee performance issues with appropriate corrective actions.
- Ensure that service quality and customer satisfaction standards are consistently met.
- Facilitate the efficient and organized operation of the service center.
- Maintain a positive and professional demeanor in all interactions.
- Prepare estimates and work orders as necessary.
- Guide the Service Writer in developing accurate guest estimates and work orders.
- Ensure the selection of high-quality parts for repairs.
- Achieve targeted profit margins.
- Manage daily opening and closing procedures.
- Recruit, train, and develop local talent.
- Support employee growth through coaching and skill development.
- Conduct regular reconciliations, audits, and performance analysis, reporting findings to ownership.
- Ensure all equipment is maintained and operational.
- Provide technicians with the necessary resources to perform their duties effectively.
- Exemplify professionalism and integrity in all aspects of the role.
- A minimum of 5 years of experience in the automotive repair sector, particularly in service management.
- Strong interpersonal and communication skills.
- Proven supervisory or management experience within the automotive industry.
- Customer service-oriented mindset.
- Ability to lead and manage service personnel effectively.
- Experience in managing automotive technicians.
- Demonstrated success in repair estimating and order generation.
- Proficient in Windows PC applications, including MS Office.
- Familiarity with shop management systems like TekMetric.
- Ability to remain on feet for extended periods.
- Occasional lifting of objects weighing over 50 lbs.
- Capability to drive manual transmission vehicles.
- Ability to maintain a brisk pace in a high-volume environment.
- Effective communication with customers and team members via phone and digital platforms.
Additional Information:
Christian Brothers Automotive is committed to providing a supportive work environment and continuous training opportunities for its employees. The company values integrity and transparency in all operations, ensuring a positive experience for both customers and staff.
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