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Team Operations Manager

2 months ago

Alma, Michigan, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing a high-performing team of employees.

Key Responsibilities:

  • Train and develop employees to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Delegate tasks and responsibilities to team members and provide guidance and support as needed.
  • Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to address them.
  • Ensure that all team members are aware of and adhere to company policies and procedures.
  • Manage inventory and ordering to ensure that the store is always fully stocked and that waste is minimized.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other members of the management team to achieve business objectives.

Requirements:

  • 2+ years of experience in a management role, preferably in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment.