Field IT Support Technician
1 week ago
Job Title: IT Support Specialist
Company: E-Frontiers
Role Overview:
The primary responsibility of this role is to provide first-line support through incident logging systems and on-site assistance, managing incidents or service requests while utilizing the incident management framework and request fulfillment protocols.
Key Responsibilities:
- On-Site Technical Assistance: Serve as the principal technical liaison for clients, delivering on-site support for all technological systems.
- System Oversight and Upkeep: Supervise the health and performance of client systems, ensuring peak functionality through routine maintenance and updates.
- Problem Diagnosis and Resolution: Identify and rectify technical issues swiftly, escalating more intricate problems to internal teams as required.
- Incident Response Management: Address incidents and service requests, complying with established SLAs and accurately documenting resolutions.
- Client Relationship Development: Build and maintain strong relationships with key client stakeholders, understanding their needs and providing appropriate technical guidance.
- System Improvements and Upgrades: Collaborate with the team to implement system enhancements and upgrades, engaging in testing and validation processes.
- Training and Knowledge Dissemination: Facilitate training sessions for the client's technical personnel and share knowledge to promote ongoing improvement.
Requirements:
- Robust Technical Knowledge: Proficiency in 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
- Professional Experience: At least 2 years in a comparable role within the financial services sector.
- Analytical Problem-Solving Skills: Capability to assess and propose effective solutions for intricate technical challenges.
- Effective Communication and Interpersonal Skills: Strong verbal and written communication abilities, along with excellent interpersonal skills to foster client relationships.
- Client-Centric Approach: Ability to comprehend and meet client needs while delivering outstanding customer service.
- Adaptability and Flexibility: Ability to thrive in a dynamic environment and willingness to assume additional responsibilities as necessary.
- Educational Background: A Bachelor's Degree is preferred in Computer Science, Engineering, or a related discipline.
- Training and Onboarding: Required in person, with all associated costs covered.
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